Confusion is not ignorance

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

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David Gurteen spotted this post by Esto Kilpi. Kilpi says organisations often mix up confusion with lack of information. (Doing so allows them to avoid conflict)

Because any information can mean a variety of things meaning cannot simply be discovered. Information does not help. We have to talk! Many meetings that are directed at the problems of ambiguity fail to handle it because potentially rich views are silenced by autocratic leadership norms that encourage harmony or reluctance to admit that one has no idea what is going on.

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