Johnnie Moore

I’m Johnnie Moore, and I help people work better together

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Chris Corrigan shares his experiences of cultural diversity and this particular learning experience.

While hearing a round of introductions a young man was introducing himself but was going beyond the one things I asked people to say about themselves. At one point I interrupted his train of thought with a friendly reminder about saying only one thing so that we could allow everyone to have a chance to speak. Instantly one of the hereditary chiefs rose, and in a big resonant voices said “point of order!” He then chastised me for “taking the talking stick out of that young man’s hands, and that is something we never ever do.” I apologized to the chief and the young man and he continued his introduction.

I suppose these are the moments in facilitation we sometimes dread, when we get challenged like this. I think it’s true for me that I tend to favour apologising. Here’s how Chris frames it:

It became a little teaching moment for the whole gathering, local politicians feeling their way into working together and the non-Aboriginal ones were quite nervous about protocol violations. Luckily I have no such qualms about making mistakes – in my 15 years on the west coast, I could never hope to be perfect all the time – and in apologizing, everything was set to rights and we continued, but the power was very visible in the room.

As I’ve got more experienced in facilitation, I’ve learnt to comfort myself with the thought that making mistakes graciously is a large part of the work. There are times when you can simply take the blame for what’s going on in a group.

I remember one painful day’s work when a misleading brief, a highly fractious group with elephants under the table, and a measure of naivete on my part led to a tortuous morning. Well it was tortuous for me.

I remember going for a walk at lunchtime and deciding this was one of those occasions when instead of trying to parcel out the blame, I’d fall on my sword, apologise for my ineffective process and restart. I’m not sure anyone there was terribly impressed, but they did manage to unite that afternoon, quite possibly initially in an unspoken dislike of me, but subsequently around some very productive ideas for their company. I chose to be a kind of sacrificial anode. It wasn’t fun, but I comforted myself with the thought that this is one reason why I get paid for this stuff!

A couple of weeks ago I went on a superb weekend workshop on Improv and Mask. It was run by Shawn Kinley and Steve Jarand from the Loose Moose company in Calgary. One of the themes was mistakes and how improvisers experience them. Shawn’s practice seems to be one of embracing the mistake… not so much that notion of “celebrating failure” but getting to a place of being interested in the mistake and seeing what could be learnt from it rather than just ignoring it and charging on (or indulging in self-flagellation over it). Interestingly, Shawn also advocated participants blaming the teacher if they weren’t having a great time. That seems to me to connect to what I’m talking about here.

None of the above is universally true, and there are certainly times when as a facilitator you might want to challenge a group and not take the blame. It’s a paradoxical job, where you get a chance to make new mistakes each time.

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