Now that IS clever…

Some smart marketing from Transport for London - well targetted information about something that actually matters to me.
Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

So like most Londoners, I give Transport for London a fair bit of stick. And I do like to pick holes in much of the direct marketing I get.

By way of contrast, here is a piece of smart marketing by TfL. I have just got an email, letting my know that my nearest tube line is going to be disrupted by enginering works over three forthcoming weekends.

At first, I wondered how the heck did they know this was my line? Then I realised, it’s probably by tracking the data from my Oystercard (the smart card I swipe at the ticket gates). So they’ve seen I use the Northern Line a bit and they send me some relevant info. And they’ve not plagued with info about the myriad other bits of engineering that aren’t so important.


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