Barclays spends £5m on trivia

Oh dear. Since last October I have managed to avoid posting in my Dr Rant category but today I am unwilling to hold back. According to the Daily Mirror, Barclays Bank is spending £5m “changing the way it talks to customers”. The bank plans to revamp all 1,500 branches, ditching jargon and “out-of-date” signs. It […]