Andrew Sullivan spotted this extraordinary video on YouTube: In my language.
In it an autistic woman lets us into her world. In the first half we see her engaging with life in a way, I would say in a language, of her own. This footage will probably trigger a variety of reactions in you – it did in me. In the second half, she chooses to communicate with us in what we might think of us our normal language. I found it astonishing, humbling and deeply provocative.
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
The value of not always saying something helpful
Writing stuff down can easily remove us from practical reality and suppress our intuition
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
Olaf Brugman has tried Open Office for 60 days and he’s not going back to Microsoft Office. Seems he’s happy with replacements for Word Excel and Powerpoint. This is something
I was looking out of the kitchen window this morning at the rain. It looked like it was just on the edge of being sleet. A few minutes later I
As I’ve said before, I’m sceptical of most conversations containing the word leadership. But once in a while a really interesting definition of it comes along. This one is from
Chris Corrigan argues that Mutations are the way to make change. I particularly like his challenge to the commonplace question, “How can we scale this?” I hear this a lot,
