Andrew Sullivan spotted this extraordinary video on YouTube: In my language.
In it an autistic woman lets us into her world. In the first half we see her engaging with life in a way, I would say in a language, of her own. This footage will probably trigger a variety of reactions in you – it did in me. In the second half, she chooses to communicate with us in what we might think of us our normal language. I found it astonishing, humbling and deeply provocative.
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
The value of not always saying something helpful
Writing stuff down can easily remove us from practical reality and suppress our intuition
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
I am blogging from my friend Thomas’s office in Essex. All around are those inspirational posters… eg “PERSISTENCE Now that we’ve exhausted all possibilities… let’s
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
I’m kinda pleased/relieved that my rant about the blog conference last week seems to have generated so many comments and trackbacks. I always feel a bit hesitant about these Dr
I took part in an improv workshop at the weekend. We started with some simple games and I felt awkward. Somehow I just didn’t seem to be in the mood.
Promotions Cultures & Innovation – BankerVision James Gardner argues that people working in government are more prone to placating their superiors in pursuit of promotions. Anecdotally, I've sensed this more
Looks like the Dinosaurs are striking back at Hugh. Meanwhile James’ daughter is already crawling over his blog. They’re lucky, you should see what’s been happening to mine And I
