Sukumar at PSFK reports
Merill Lynch have asked their Financial Advisors (FAs) to organize themselves into teams of 2-4 FAs to manage the client relationship. Interestingly these teams are formed by the FAs themselves and not by management mandate. Approximately 50% of their 14,500 FAs are already in such teams.
not getting stuck at the centre of attention
finding a more human way of connecting in the networks we belong to
Embracing uncertainty and avoiding simplistic solutions
What’s going on when we use language?
There’s more potential in each moment than we realise
there’s more to meeting fear than our thoughts
getting out of the rut in familiar relationships
learning from experience, not theory
noticing the effect our stories have on us as tellers
Being careful where we invest our imagination
Seth Godin asks what happens to ethics when bloggers become journalists. I argue that transparency holds the key and suggest Seth might add comments to his blog!
This June I’ll be helping to facilitate at Connect + Act, an event organised by the Campaign to End Loneliness. It’s one of the paradoxes of our uber-connected world that
It seems like everyone is singing the benefits of fast failure these days. Avoid blame cultures! Throw mud at the wall! Just give it a try! If it doesn’t work
The always interesting ecustomerserviceworld newsletter (I think that link is valid for two weeks) talks about Gallup’s survey methods. One Gallup study demonstrated that a mid-sized bank could add $256
I help teams work together better. My work ranges from leadership development to team building and event facilitation
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