Rob Paterson's been thinking about the future of public radio, and has put in a wider context of services that have have their sense of vocation "transactioned" out of them. I tend to agree the the way a concept of measurement has been applied to care has become toxic.

Ironically, some of the most successful organisations do really get the idea of community building. As Rob says:

Before you think me naive as well, ask which models are thriving today? Is open source software in decline or on the rise? Is Wikipedia in decline or on the rise. Are businesses such as eBay that build community in decline or on the rise. Is the public media, blogs, podcasts etc in decline or on the rise?