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Day: May 3, 2004

Johnnie Moore

Time for the customers to do the communicating…

3 May 2004

Down under in Melbourne Tony Goodson asks, why do monopolies advertise?: Why are Connex advertising on the TV with an advert that has all the passengers on the morning train singing the Sheena Easton song “My baby takes the morning train…”, and then cuts to Sheena Easton getting on the

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Johnnie Moore

Free customers outside!

3 May 2004

Jennifer Rice (commenting on a post by Chris Lawer) takes a swipe at talk of “owning” customers, and suggests setting them free…

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Johnnie Moore

Managing or Coaching?

3 May 2004

Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing. Fast Guide: Coach or Manager So which are you? Twelve clues to help you decide

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Johnnie Moore

Sethaholism: A warning

3 May 2004

It seems that these days people just can’t get enough Seth. Time was, people might indulge in Seth in the privacy of their homes, and find this satisfying and productive and that was enough. Gradually, though, the need for more and more gratuitous Seth seems to grow and before you

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I help teams work together better. My work ranges from leadership development to team building and event facilitation

Johnnie Moore

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