Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
Chris Rodgers pours cold water on the idea of evidence-based practice when managing people. Organizations are complex social processes not rational scientific endeavours. As such, they are not amenable to
Shannon Cooper has found a bar that’s like a stock market. Here’s another one for the “I wish I had thought of that” file… I read today about a new
Andrew Sullivan spots another home-made ad for Barack Obama and asks: Who needs professional ad campaigns? When you have such enthusiastic and creative support for free supporters will make their
Interesting short article by Tony Plant in People Management. Here’s a chunk: Having observed a lot of meetings and team activities I have concluded that many workers speak “Office Funagalo”.
