Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Arriving without luggage
leaving your props behind
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Ghost lights..
feeling the power of presence… and what it really means to ‘read the room.’
Hand grenades and hamster wheels
we’re hungry for connection
Are we really connecting?
What brings conversations to life is often missed when we aim too high
Singing on the subway
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
Fingerspitzengefühl
When facilitating, more and more I want to sense the next move at my fingertips
Ski poles…
Letting go in order to get in flow…
Bunny Bunny
A funny game illustrates what we may be missing in many of our meetings
Don’t panic
Managing anxiety is a familiar challenge for facilitators.
Hamlet and meeting absurdity
Managing in a world of uncertainty where people don’t live up to their stated values
More Updates
Waterfalls
I’m more and more aware of how non-linear most great meetings are. Some of the most satisfying conversations and facilitations I’ve been involved in lately have rambled around a lot
3 July 2006
Manifesto for Growth?
John Moore highlights An Incomplete Manifesto for Growth. I probably agree with all 43 points here and I appreciate the intention. But I fear that manifestos don’t work. At least
2 January 2005
Donald Duck hijacked by Child Catchers
Olaf Brugman is not happy with his child being on the receiving end of direct marketing: I have spend hours over the past couple of days explaining to one of
25 January 2004
Creativity and intimacy
I’ve been rereading this great post by Gary Schwartz: The Trouble with Yes, And. It’s written with experienced improvisers in mind, but I think it has some really interesting perspectives
25 October 2012
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