Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Ben McConnell speculates on the future of all the buzz marketing agencies and reckons the losers will be those who try to mechanize evangelism or develop incentive programs to build
Earl has a nice riff on Euan’s post about the real value in networks being the people and not the technology. Euan puts a better suit on something I’ve been
I decided a while back that I wanted to move out of London. I’ve lived in this city for over 25 years and I think it’s time for a change.
Andrew Sullivan found this nugget in a New Scientist (£) article on the effects of Oxytocin. Jennifer Bartz from the Mount Sinai School of Medicine New York, found that it
