Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Well after Dave Snowden’s free book chapter yesterday today some other great bloggers are sharing their ideas in little books. From Canada, Chris Corrigan offers us the Tao of Open
I had a lovely lunch today with Russell “Interesting” Davies. Something he said made me wonder if there was a special word to describe the phenomenon where someone says something
Three years ago I first blogged about the idea of Unhurried. It emerged from a series of conversations with my friend Antony Quinn. We share an interest in improv theatre
The FASTForward Blog » The market IS a conversation – Why Kotex is winning vs Old Spice: Enterprise 2.0 Blog: News Coverage, and Commentary Rob Paterson explains the success of
