September 27, 2005

Interventions

I like Shawn Callahan's examples of interventions:

  • turning off the blind copy functionality in an email system to send a message about trust

  • providing managers with notebooks with the inside cover listing all the things a manager CAN do: what they can spend on whom, what awards they can give etc.

  • stocking the stationary cupboard for mobile employees a statement about trust

    • Posted by Johnnie Moore at 07:59 in Facilitation
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