Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Flemming Funch talks about Transport for London’s cackhanded treatment of one of their enthusiastic fans. This guy made his own versions of the iconic tube map and TfL made him
And you thought advertising was bad today? How about this effort for Nixon in 1972? (Via Andrew Sullivan who invites us all to singalonganix)
I had a good conversation with Stephen Wrentmore this morning, in which we kicked around the similarities between directing in the theatre (his gig) and facilitation (mine). Towards the end,
Two days ago I said I yearn for simpler ideas more lightly held. Or some nice poetry maybe. Well I wouldn’t call Hugh‘s cartoon poetry exactly but it comes close.
