Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Richard Wilson writes about the urgency of libel reform in the UK and the likelihood of rich vested interests lobbying to block it. I’m happy to join today’s mass blog
people may need a space to unpack, rather than just getting more information
No sooner did I complete that last post than I found this excellent entry by Chris Corrigan. Here’s a big chunk from it: I believe that an organization’s vision is
I facilitated a conference for Lambeth College last week. The format was very conversational starting with discussions structured (in terms of hosts and topics) in advance and gradually moving towards
