Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
We live in a world of too much marketing and too much branding. People’s faith in advertising has fallen to new lows as we simply fail to engage with the
Leaked memo reveals what Whitehall really thinks of its new masters – Telegraph Some of the foolishness that inevitably surrounds hierarchy is made explicit here (tags: politics status hierarchy)
Renee Hopkins Callahan has a nice editorial post at Corante pulling together some ideas kicked off by Elizabeth Albrecht who suggested that marketers could place less emphasis on flawless promo
I’ve been experimenting with Skype software that let’s you make phone calls over the net. Quite impressive and completely free (for the time being). I’ve had several chats with Tony
