Phil Dourado has a good post on the pitfalls of management-by-metrics including the absurdity of ambulances waiting outside hospitals with their patients. (Because A&E have a target, set by goverment, for processing patients and the clock starts when they come in through the door)
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
This HBR post attempts to evaluate Obama’s record on change management based on a four step model. I’m instinctively wary of models and this one strikes me as typically trite
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
Olivier Blanchard and John Moore both picked up on Jack Trout’s views on Word of Mouth marketing. Jack’s position boils down to this: If I go to all this trouble
Lloyd Davis is doing a great job blogging Podcastcon. So I don’t feel so bad about missing it. This section of his notes on a talk by Milverton Wallace especially
