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Day: December 30, 2005

Johnnie Moore

Creative thinking

30 December 2005

Here’s a bit of er… creative thinking from NatWest bank as reported by the excellent Zopa blog. NatWest customers were complaining about the length of time they had to wait in queues….so NatWest have decided to remove clocks from the branches Full story in The Sun. Secondary hat tip: BoingBoing.

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Johnnie Moore

Alaska Airlines

30 December 2005

David Burn at AdPulp spots what looks like some unwise, unofficial blog activity by someone at Alaska Airlines having a go at Jeremy Hermanns’ blog account of an unfortunate problem on one of the airline’s flights. Another reason why companies can’t ignore blogging… if you don’t take it reasonably seriously,

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Johnnie Moore

Stormhoek and disruption

30 December 2005

Hugh reports “blogging doubled stormhoek sales“. His analysis really resonated with me: What happened is that by interfacing with the blogosphere it fundementally changed how Stormhoek looked at treating their primary customers (the supermarket chains) and the end-users (the supermarkets’ customers). i.e. It caused an internal disruption both within the

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Johnnie Moore

LinkedIn to better service?

30 December 2005

Jack Yan spots an interesting post by Ismael Ghalimi. He used LinkedIn to find someone at United Airlines who was able to resolve a problem for a group of his friends. Jack sees this is a sign of a return to better customer service at United. For me it says

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Johnnie Moore

Price drop policy at Amazon

30 December 2005

Rob at BusinessPundit (via Mario) highlights a price drop policy at Amazon. Did you know that if the price on something you buy drops within 30 days of your purchase date, Amazon.com will credit you the difference if you ask for it? It’s a not-advertised price drop policy that most

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Johnnie Moore

Optimism

30 December 2005

Spotted last week at the Nike store in Melbourne: this optimistic team strip for the Socceroos going to the 2006 World Cup.

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I help teams work together better. My work ranges from leadership development to team building and event facilitation

Johnnie Moore

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