Johnnie Moore

LinkedIn to better service?

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Jack Yan spots an interesting post by Ismael Ghalimi. He used LinkedIn to find someone at United Airlines who was able to resolve a problem for a group of his friends.

Jack sees this is a sign of a return to better customer service at United. For me it says a little more about the value of LinkedIn, a service that up until now I’ve valued very little. I might need to think again.

Share Post

More Posts

Waterfalls and chaos

I linked to this paper on wicked problems the other day and Chris Corrigan commented “there’s a lot in that paper eh?”. Which is true.

Blogging for Ourhouse

Welcome to the Ourhouse Weblog. Blogging is something I’ve become increasingly interested in. Earlier this month I set up the Beyond Branding Blog which is

Passion branding

Passion brands bring people together based on common interests and excitements. I’m particularly interested in ones created from the bottom up, as opposed to driven by producers concerned mainly with profit.

Medinge Moments

Just back from another extraordinary gathering at Medinge where the community that has produced Beyond Branding meets each summer. I was planning to keep this

What brand are you?

Thanks to Matt Tucker at Smith Associates for telling me about What Brand Are You. It strikes me that lots of companies waste money on

Collaboration

I’ve been doing a lot of thinking – and worrying – about collaboration. I think the ability to collaborate effectively is becoming ever more essential

More Updates

Emotional debt

Releasing the hidden costs of pent up frustrations

Aliveness

Finding the aliveness below the surface of stuck

Johnnie Moore

Power corrupts

Mark at Anecdote has a telling story of how a collaboration space was successfully undermined. Here’s how his client explained it:Early on this place was used all the time. I

Johnnie Moore

Blogging and control

Shel Israel has posted Chapter 4 of The Red Couch – Direct Access. As usual good stuff. I like the thought he opens with: that blogging can give a company

Johnnie Moore

The social life of entrepreneurs…

For many decades first in the Tatler and then Harpers & Queen there was a regular column called Jennifer’s Diary, a cut-glass chronicle of the author’s continuous social whirl among

Johnnie Moore

People

Chrisopher Carfi finds that top execs choose suppliers not – primarily – on price technology or process. But on people.