Jack Yan spots an interesting post by Ismael Ghalimi. He used LinkedIn to find someone at United Airlines who was able to resolve a problem for a group of his friends.
Jack sees this is a sign of a return to better customer service at United. For me it says a little more about the value of LinkedIn, a service that up until now I’ve valued very little. I might need to think again.
I linked to this paper on wicked problems the other day and Chris Corrigan commented “there’s a lot in that paper eh?”. Which is true.
I’m experimenting with marketing less and listening more
Welcome to the Ourhouse Weblog. Blogging is something I’ve become increasingly interested in. Earlier this month I set up the Beyond Branding Blog which is
The competitive streak in me means I need to keep with Tony Goodson’s blog. The struggles of learning to speak “Movable Type” and thoughts on the nature of blogging.
Earlier today I was writing about passion brands and the power of community. I got a small but interesting example of this principle in action when I visited Ton Zijltra’s blog to find that he’s opened a separate blog on his planned abandonment of Microsoft.
Passion brands bring people together based on common interests and excitements. I’m particularly interested in ones created from the bottom up, as opposed to driven by producers concerned mainly with profit.
Just back from another extraordinary gathering at Medinge where the community that has produced Beyond Branding meets each summer. I was planning to keep this
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks to Matt Tucker at Smith Associates for telling me about What Brand Are You. It strikes me that lots of companies waste money on
I’ve been doing a lot of thinking – and worrying – about collaboration. I think the ability to collaborate effectively is becoming ever more essential
It looks like the last entry to the wonderful Darth Side blog. The author Matthew Hemming is interviewed on Maurice’s Blog. Here’s one snippet that caught my eye: As a
Infinisiri blogs this story:Jacob the teacher Jacob almost seventy was in the midstages of Alzheimer’s disease. A clinical psychologist by profession and a meditator for more than twenty years he
finding ways to come out of contorting ourselves in conversations
From the time we were little children my brother.. and myself lived together played together, worked together and, in fact, thought together. We usually owned all of our toys in
I help teams work together better. My work ranges from leadership development to team building and event facilitation
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