The thing I always worry about with the application of any technique is that some people are always looking for a shortcut to make people do what they want. Matt Moore
What do we mean by “reading the room?”
An project with the Oxford Praxis Lab
The thing I always worry about with the application of any technique is that some people are always looking for a shortcut to make people do what they want. Matt Moore
An project with the Oxford Praxis Lab
Learning happens best when the gap isn’t too great…
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…

Here’s a bit of er… creative thinking from NatWest bank as reported by the excellent Zopa blog. NatWest customers were complaining about the length of time they had to wait

Chris Corrigan quotes from this piece on Facilitating Dialogue. There are few facilitation skills more important that the ability to keep quiet… A good facilitator creates a vacuum of leadership

James Gardner left his bank job a few weeks ago to work for the DWP. It may be my imagination but it seems his blogging has become spunkier since then.