Thanks to Tony Goodson (via Tom Peters) for this:
“Managers are the dinosaurs of our modern organizational ecology. The Age of Management is finally coming to a close. The need for overseers surrogate parents scolds, monitors, functionaries, disciplinarians, bureaucrats, and lone implementers is over, while the need for visionaries, leaders, coordinators, coaches, mentors, facilitators, and conflict resolvers is steadily increasing, pressing itself upon us. … Nearly unnoticed, a far-reaching organizational transformation has already begun, based on the idea that management as a system fails to open the heart or free the spirit. This revolution is attempting to turn inflexible, autocratic, static, coercive bureaucracies into agile, evolving, democratic, collaborative, self-managing webs of association.”
