Thanks (again) to the eCustomeServiceWorld Newsletter for this:
Some more metaphors and analogies in student essays submitted to English teachers for grading. I think a few of these are actually quite clever especially the last three
I went down to Surrey on Friday for long walk and pub lunch with Neil Perkin. We’d originally planned to run a workshop about agile
Antonio Dias offers a fascinating description of what goes wrong when drowning: What separates a swimmer from someone drowning is the way a swimmer acknowledges
Viv picks out some nice ideas from Phelim McDermott on the subject of leadership. “We love the security of the illusion that someone is in
I’ve been thinking about the urge to scale things lately – see here and here. I understand the concern with being able to effect big
In moving house, I radically downsized my collection of books which I can highly recommend. I used to think I’d one day find a reason
I really enjoy Chris Rodgers’ views on leadership. He argues against the assumption that it takes great leadership for organisations to succeed. He suggests that
Thanks to my Improvisation friend Kelsey Flynn I rambled into a letter cited in Margaret Cho’s Blog (go to Letter #1): Lately it seems like
I wanted to share this email doing the rounds this morning… AIRCRAFT MAINTENANCE After every flight Qantas pilots fill out a form called a gripe
These came to be via Tony Quinlan from Terry Tillman at 227company. “You can discover more about a person in an hour of play than
Yesterday I got an email from Loren Ekroth of Conversation Matters. It touches on a favourite theme of mine and here it is verbatim. “Christmas
Paul Clarke muses on the morality of his own eavesdropping. Interesting stuff. As someone who works in training/facilitation I was quite engaged by the eavesdropped rail employee who was in
Rob Paterson isn’t mincing his words reviewing Presence by Senge Jaworski et al. To say that I have been disappointed is an understatement. It was if I had eaten a
Ben Schott has a go at the paradoxical blandness of supposedly disruptive startups: Welcome to your bland new world. It’s easy to get stuck in blandness in organisations, appearing to
