Thanks (again) to the eCustomeServiceWorld Newsletter for this:
Some more metaphors and analogies in student essays submitted to English teachers for grading. I think a few of these are actually quite clever especially the last three
I went down to Surrey on Friday for long walk and pub lunch with Neil Perkin. We’d originally planned to run a workshop about agile
Antonio Dias offers a fascinating description of what goes wrong when drowning: What separates a swimmer from someone drowning is the way a swimmer acknowledges
Viv picks out some nice ideas from Phelim McDermott on the subject of leadership. “We love the security of the illusion that someone is in
I’ve been thinking about the urge to scale things lately – see here and here. I understand the concern with being able to effect big
In moving house, I radically downsized my collection of books which I can highly recommend. I used to think I’d one day find a reason
I really enjoy Chris Rodgers’ views on leadership. He argues against the assumption that it takes great leadership for organisations to succeed. He suggests that
Thanks to my Improvisation friend Kelsey Flynn I rambled into a letter cited in Margaret Cho’s Blog (go to Letter #1): Lately it seems like
I wanted to share this email doing the rounds this morning… AIRCRAFT MAINTENANCE After every flight Qantas pilots fill out a form called a gripe
A quick ramble on the nature of paradox, inspired by a blog on the value of both fear of the new and curiosity
Well now you need wonder no more. A friend told me about this (no, seriously… my Feedster feed on improvisation turned it up). Is it
I’m going to be co-hosting (with John Winsor) the first Brandshift Show a podcast linked the corresponding blog. We’re aiming to record on February 24th, and the theme is going
I really liked what Tim Kastelle says here. He asks us to think about what innovation is for.. something that seems left unsaid in a lot of writing on the
A couple of weeks ago, Rick Cecil interviewed me for his blog, Ruzuku. I was pleased to do it because I thought his other interviews there were fascinating – this
Dave Pollard has a thoughtful and somewhat critical post about Open Space. I see that Jack Martin Leith has offered a few thoughts in response. First off declaring my baggage
