Thanks (again) to the eCustomeServiceWorld Newsletter for this:
Some more metaphors and analogies in student essays submitted to English teachers for grading. I think a few of these are actually quite clever especially the last three
I went down to Surrey on Friday for long walk and pub lunch with Neil Perkin. We’d originally planned to run a workshop about agile
Antonio Dias offers a fascinating description of what goes wrong when drowning: What separates a swimmer from someone drowning is the way a swimmer acknowledges
Viv picks out some nice ideas from Phelim McDermott on the subject of leadership. “We love the security of the illusion that someone is in
I’ve been thinking about the urge to scale things lately – see here and here. I understand the concern with being able to effect big
In moving house, I radically downsized my collection of books which I can highly recommend. I used to think I’d one day find a reason
I really enjoy Chris Rodgers’ views on leadership. He argues against the assumption that it takes great leadership for organisations to succeed. He suggests that
Thanks to my Improvisation friend Kelsey Flynn I rambled into a letter cited in Margaret Cho’s Blog (go to Letter #1): Lately it seems like
I wanted to share this email doing the rounds this morning… AIRCRAFT MAINTENANCE After every flight Qantas pilots fill out a form called a gripe
Well now you need wonder no more. A friend told me about this (no, seriously… my Feedster feed on improvisation turned it up). Is it
Suddenly there’s another John Moore marketing blog. I realise I’m a bit of an addict for this, but this latest is not mine. It’s produced
I often like to host meetings with people sitting in a circle. It means everyone can see everyone else and it avoids inadvertently giving too much status to any particular
Ok, an effort to return to business as usual. The European Parliament has voted decisively against software patents. Good. But perhaps not as good as I thought, if Tim is
Alan Moore has an alarming and important post about workplace suicides pointing the finger largely at management. He includes a link to Simon Caulkin’s valedictory column for the Observer. I’ve
Mark at fouroboros has fired off another batch of conversation grenades partly in response to my continuing anti-Lovemarks postings. I’m on the record as a big fan, and this post
