Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as

I’m Johnnie Moore, and I help people work better together
Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.

Sherry Turkle is an MIT professor who is fascinated by conversation. This article on her ideas made sense to me. Conversations, as they tend to play out in person, are

You may have noticed that I’m experimenting with posting links here via the Delicious automatic thingy as per Steve Rubel’s tip. I quite like this for providing quick pointers where

Just sneaked out of the conference to catch up on the blog. Best nugget from yesterday was an idea passed on by Gary Schwartz. Gary was discussing the value of