Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as

I’m Johnnie Moore, and I help people work better together
Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting

Well it had to happen. I’ve set myself up for what sounds like an intellectual property suit to make SCO-IBM look a cake walk. Gary Lawrence Murphy warns me in

Manuel Lima challenges the prevailing metaphor of the tree for understanding systems. The metaphor has deep roots (see what I did there?), for instance when we casually say genetics is

Here at IMC David Weinberger is on his feet. He’s having a go at marketing. Here’s one of his ideas which hits the spot for me. I’m paraphrasing here but

Declan Elliott highlights the launch of Boost Digital, a distribution platform for independent filmmakers: A platform where the work stands and falls on the individual talent of the artist, not