Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as

I’m Johnnie Moore, and I help people work better together
Another great item from eCustomerServiceWorld‘s weekly update.
Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values

Steven Downes highlights what he says Americans constantly ignore when studying Finland’s educational success: Decades ago when the Finnish school system was badly in need of reform the goal of

Chris Corrigan writes about Passion, patience and action as enlightenment. It’s a very good read but if you’re in a hurry, I guess this is the nub: Glassman argues that

I’ve been doing more coaching work lately and I’d quite like some more. I also find it quite hard to descibe my approach and feel wary of some of the

Paul Williams, of Brand Autopsy fame is opening a exciting sounding venue in Seattle, The Idea Sandbox. I