Metabolic Management

A piece from eCustomerServiceWorld's weekly update highlights "Metabolic Management" ~ and I relate this concept to Improv work.
Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Another great item from eCustomerServiceWorld‘s weekly update.

Just took my son to see the latest Harry Potter film. The Dementor characters who suck the life and soul out of people with something known as

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Links and tags

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Spontaneous humour vs telling jokes

Just sneaked out of the conference to catch up on the blog. Best nugget from yesterday was an idea passed on by Gary Schwartz. Gary was discussing the value of

a set of sound control sliders set to zero

Almost nothing

Why artful minimalism can be key to effective coaching and facilitation