On a brighter note here’s a great link I found in Curt Rosengren’s blog. Curt writes:
File this one under companies who get it! In the dismal economy of 2002 independent bookstore Rainy Day Books‘ sales rose 6 percent, four times the industry average. Their secret?
“Our philosophy is that our staff comes first, then the customer,” says [co-owner Vivien] Jennings. “We feel that when you take good care of your people, they will take good care of the customers.” [Read the article here.]