Johnnie Moore

Problems and solutions

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Paul at Brand Autopsy writes

One of the earliest business rules I can recall that made a HUGE difference in my professional style was…Never present a problem to your boss without having a suggested solution ready. Don’t be part of the problem be part of the solution.

It sounds like this rule has inspired and supported Paul in lots of ways. I’m curious to hear some examples as I know Paul to be a highly creative positive kind of guy.

I also notice this rule alarms me.

Like most (all?) rules for human behaviour, I suggest this one needs to be broken, or at least reframed, sometimes. How do groups of people deal with really intractable but important problems if they can’t start from where they are – and if where they are is confused, uncertain or feeling helpless – then what is so terrible for us about meeting them on that ground?

I dislike that formula, “don’t be part of the problem, be part of the solution”. I can see a positive intention, AND this sort of mantra can also be a great way to stifle doubt, criticism and evaluation; to prevent the kid from telling the emperor he’s naked.

And there’s a world of difference between my saying I see a problem and me being a problem. Muddling someone’s behaviour with their identity is a great way to get a fight going but a poor way to support exploration. If the “boss” doesn’t like what his subordinate says, he could own his own frustration instead of just labelling his colleague. Or, good heavens, maybe he could attempt to empathise with the problem-seer? Or perhaps they could both acknowledge they have different perspectives and that this might be the basis for an important conversation together.

And what is wrong with an interaction where one person sees a problem and another sees the solution? Suppose I have fallen off a boat and am about to drown. Behind me, out of my sight, someone has thrown a lifebelt. I cry out, in panic, “Oh my god, I’m drowning”. Do you reply (A) “There you go again being negative, come back to me when you have a solution” or (B) “Look behind you, there’s a lifebelt.”

Sometimes the mere statement of a problem is a positive step towards finding a solution.

(For the intractable “wicked problems” of life, sometimes there are no “solutions”; the only sane course is to explore and feel our way through, never achieving absolute certainty. The demand for solutions in such situations can just lead to more trouble.)

Instead of lecturing the subordinate about being positive, maybe it’s for the boss to have sufficient courage – compassion even – to recognise, and acknowledge, where the other is. If we’re so damn full of positive feeling, let us lead by example, not start issuing orders to others. I am going to indulge in quoting myself here:

I think acknowledging other people’s experience can be remarkably powerful, especially in situations of conflict. Yet it’s something we as a race are incredibly bad at doing.

What we like to do is offer our interpretation of what someone tells us, or rush to suggestions on how to avoid having certain feelings, rather than simply acknowledge them.

Time and again, I find that when I stop and simply let someone know I’ve heard what they said, and the way they said it, the quality of conversation improves for both of us. And when others do it to me, the impact is similarly strong.

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