Dave at Cognitive Daily reports on a new scheme to deter bank robberies.
Instead of responding passively to suspicious individuals bank staff are being encouraged to walk right up to them and shake their hands. The theory is that overtly friendly behavior will disorient potential robbers before they become aggressive.
Apparently, Apple store employees are trained in similar tactics for dealing with shoplifters.
I went down to Surrey on Friday for long walk and pub lunch with Neil Perkin. We’d originally planned to run a workshop about agile
Antonio Dias offers a fascinating description of what goes wrong when drowning: What separates a swimmer from someone drowning is the way a swimmer acknowledges
Viv picks out some nice ideas from Phelim McDermott on the subject of leadership. “We love the security of the illusion that someone is in
I’ve been thinking about the urge to scale things lately – see here and here. I understand the concern with being able to effect big
In moving house, I radically downsized my collection of books which I can highly recommend. I used to think I’d one day find a reason
I really enjoy Chris Rodgers’ views on leadership. He argues against the assumption that it takes great leadership for organisations to succeed. He suggests that
Thanks to my Improvisation friend Kelsey Flynn I rambled into a letter cited in Margaret Cho’s Blog (go to Letter #1): Lately it seems like
I wanted to share this email doing the rounds this morning… AIRCRAFT MAINTENANCE After every flight Qantas pilots fill out a form called a gripe
A quick ramble on the nature of paradox, inspired by a blog on the value of both fear of the new and curiosity
Well now you need wonder no more. A friend told me about this (no, seriously… my Feedster feed on improvisation turned it up). Is it
Interesting post by Jame at Community Guy: What is community? Here’s a snippet People often think that blogs, forums wikis, and other tools are community. In actuality, those tools are
Viv pointed me to The play of change by Lloyd Sandelands. I like the idea of play being at the heart of change – even if this is anathema to
Hugh’s post (see below) prompts me to suggest the following: Focus groups are rarely if ever a way to have a smart conversation with customers. Showpiece ads about how clever
Thanks to Tony Goodson (via Tom Peters) for this: “Managers are the dinosaurs of our modern organizational ecology. The Age of Management is finally coming to a close. The need
