PSFK’s report on the first Virgin America flight from LAX to SFO makes it sound pretty good.
Waterfalls and chaos
I linked to this paper on wicked problems the other day and Chris Corrigan commented “there’s a lot in that paper eh?”. Which is true.
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Unhurried marketing
I’m experimenting with marketing less and listening more
Passion branding
Passion brands bring people together based on common interests and excitements. I’m particularly interested in ones created from the bottom up, as opposed to driven by producers concerned mainly with profit.
Medinge Moments
Just back from another extraordinary gathering at Medinge where the community that has produced Beyond Branding meets each summer. I was planning to keep this
The volatile chemistry of trust
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
Customer-centricity: is it the answer?
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
What brand are you?
Thanks to Matt Tucker at Smith Associates for telling me about What Brand Are You. It strikes me that lots of companies waste money on
Just Undo It?
The AntiBrand: blackSpot sneakers, a project by Adbusters attacks Nike directly. In doing so they take on what has become one of the great icons
Putting humanity into branding
We live in a world of too much marketing and too much branding. People’s faith in advertising has fallen to new lows as we simply
New Abbey
So the Abbey National is rebranding itself this morning. As I write this entry, they are revealing their new look, their shortened name (just “Abbey”)
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Talking straight
Thanks to Hugh for highlighting this insight from Kathy at Headrush: Your user’s brain wants a conversation: When you lecture or write using conversational language, your user’s brain thinks it’s
7 January 2005
Selling paper
More pith from Paul Graham: We can all imagine an old-style editor getting a scoop and saying “this will sell a lot of papers!” Cross out that final S and
16 November 2009
Tim Brown on play
I really liked this TED video by Tim Brown of IDEO on creativity and play. He uses a few practical exercises to liven up the experience, but also to drive
15 November 2008
Surfs up
My last post here talked about surfing as a metaphor for faciliation/management. Graham Hill left a comment pointing to this from John Hagel: Innovating on the Edge of Big Waves.
3 September 2008
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