Sukumar at PSFK reports
Merill Lynch have asked their Financial Advisors (FAs) to organize themselves into teams of 2-4 FAs to manage the client relationship. Interestingly these teams are formed by the FAs themselves and not by management mandate. Approximately 50% of their 14,500 FAs are already in such teams.
Magic, relationship and changing status
leaving your props behind
feeling the power of presence… and what it really means to ‘read the room.’
we’re hungry for connection
What brings conversations to life is often missed when we aim too high
What I learned singing to strangers on the subway, and why emotional connections matters even more in a hi-tech era.
When facilitating, more and more I want to sense the next move at my fingertips
Letting go in order to get in flow…
A funny game illustrates what we may be missing in many of our meetings
Managing anxiety is a familiar challenge for facilitators.
The guys at PSFK are running an article by me about what I call action theatre. Meetings often get trapped into empty rituals that appear to be about generating action,
Katherine Stone spots this statement by vacuum cleaner brand Bissell: “The bikes used by cycling teams during their racing season are the most technologically advanced cycles in the world. From
I don’t expect to see this new film Battleship. But I loved this insight from its director. Peter Berg gives his actors slightly scary challenges. Here’s his reasoning: “Remember Butch
Introducing Chris Lawer’s blog on the failings of CRM due to a mechanistic mentality
