Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
Beyond heroic leadership
The recent disruption of the Olympic Torch ritual fascinates and frankly excites me. I’m glad to see China’s Tibet policies challenged and I also see this as part of a
When I’m talking about facilitation, I often find myself saying that the effort to be efficient is what makes meetings inefficient. By setting agendas which assume that groups of people
