Another thought provoking item from the excellent ecustomerserviceworld newletter. It’s well worth subscribing.
Fast Guide: Coach or Manager
So which are you? Twelve clues to help you decide
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
Beyond heroic leadership
Holding a mirror to experience
We’re bombarded with messages – can we create more space to think?
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
What I’ve learnt from limiting my use of social media for three months….
One of the simplest things you can do to help meetings get out of a funk is to have people go for a walk-and-talk. I often find groups stuck at
I’ve just launched a new blog – 173 Drury Lane a place to talk about Sainsbury’s – with my friends Freddie Daniells and Max Blumberg. Over coffee a couple of
I’ve been continuing to think about the film Hallam Foe and my experience of it in the company of fellow UK bloggers (see my recent post). The film is amongst
A friend emailed me this short blurb about a book by Peter Block – The Answer to How is Yes. I’ll probably never get round to the book but this
