Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

David Weinberger has a nice item on small talk. Here’s a big chunk:

I’ve come to be a fan of small talk and white lies. Here’s why.

First especially when you’re meeting someone new, small talk is a sign of respect. Consider the alternative:

“Hi. I’m Betty. Pleased to meet you. Beautiful weather, don’t you think?”

“What do you think about the recent developments in taxonomy? I have a theory about latent semantic indexing…”

Small talk lets you and your interlocutor take little steps until you find ground you share.

Second, art expresses something big in something small. (If it expresses something small in something big, you leave during the intermission.) Likewise, in small talk, we express ourselves in the details of what we talk about, the words we use, the ones we don’t, how far we lean forward, how tentatively or aggressively we probe for shared ground. Because all of this is implicitly presented, it tends to give a more accurate picture of who we are and what we care about than big, explicit conversations.

Third, because small talk pokes here and there as it looks for ground, you can de-commit to it without hurting anyone’s feelings. Walking out on a heavy talk about God’s presence is history because you “think you heard your cat” is rude. Excusing yourself during a chit chat about whether Brittany Murphy is a Spring or a Winter is not nearly so.

Fourth, I guess I’m more of a constructivist than an archaeologist when it comes to social relationships. My aim isn’t to expose my buried self to you. It’s to build a conversation and then a relationship that eventually is so deep that we can’t disentangle the roots. For that, we need lots and lots of ambiguity. The only people who feel like they can adequately describe us are the ones who don’t know us.

And that’s why I’m ok with many white lies. We can’t get along with one another in the desert of sunlight. I need you not to know everything I’m doing and everything I feel. So, sorry, I’m busy that night.

I am not ok with banter, however. It’s no coincidence that I stopped bantering when I left academics. I couldn’t take the constant pressure to prove myself smarter or funnier than the person who just spoke, especially since I wasn’t.

I think a lot more is transacted in relationships than the explicit, rational exchanges. Small talk is the tip of the iceberg; I get bored of it when I start to fear that there is nothing more beneath. I can tolerate a certain amount of banter as I think it too can be part of a process of building relationship – if it holds out the prospect of leading to more iceberg and not just an endless tour of the tip.

Share Post

More Posts

February 2025 update

People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life

No comment

The value of not always saying something helpful

Beyond writing

Writing stuff down can easily remove us from practical reality and suppress our intuition

Inauthentic marketing: case study

An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.

The volatile chemistry of trust

Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!

Authenticity: you can’t fake it

Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to

More Updates

Emotional debt

Releasing the hidden costs of pent up frustrations

Aliveness

Finding the aliveness below the surface of stuck

Johnnie Moore

Blogging and truth

In her post Authenticity and all costs? Aleah asks As freelancers or business owners, our “boss” is our client base. With every blog post we take the chance that what

Johnnie Moore

Control

Mark sums up a great deal of the material he’s gathered over the years. We really are very poor at changing human behaviour…Much poorer than anyone of us would like

Johnnie Moore

Topics for open space

Kevin Flanagan sent me this. It’s a neat summation of all the topics posted during the recent open space for Reset Ireland. Quite a fun way to convey the range

Johnnie Moore

Improving Conferences

Chris Corrigan has posted some interesting ideas about improving conferences partly prompted by my recent comments on this subject. I like his description of keynote facilitation: The keynote facilitator combines