Kathy Sierra comments on this morale-sapping policy at Mrs Fields Cookies:
Employees must throw away ALL unpurchased cookies at the end of the night. Employees are expressly forbidden from taking leftover cookies home.
Managing anxiety is a familiar challenge for facilitators.
Managing in a world of uncertainty where people don’t live up to their stated values
I shot this in a single eight-minute take, which is in the spirit of an experience of Ralf Wetzel’s workshop, Leading from the Clown. Clown training is probably the deepest and most challenging work I’ve done. Enjoy.
A casual conversation in a pub makes me pay attention to thinking being embodied
Creating eye contact despite the limits of Zoom and Teams
The power of small gestures and noticing
Exploring the inner dialogue of facilitation
Getting away from grandiosity or solemnity. small p presence is about being open to the life around us
Facilitation is often about small, subtle acts of noticing and experimenting
Beyond heroic leadership
I really appreciate the allure of this quote attributed to Plato: You can discover more about a person in an hour of play than in a year of conversation. So
Dave Snowden has a great post on the folly of KM professionals’ running claim that failures such as 9/11 and Katrina are in effect failures of knowledge management. Words like
Geoff Brown looks at a model for getting people engaged (or not) in meetings or movements. It’s called SCARF, standing for… Status – a lot of trouble is caused when
There are moments when I get really excited by an unexpected byproduct of my own blog. One such happened a week ago when I met Sam Clements. Sam found me
