- A nice little story from Nico Herzog about a misdiagnosed issue with his Apple… "the line between a satisfied customer and not is getting narrower and narrower, more often than not (as in my case) coming down to one simple question: Please tell me more..?"
- "No single event demolished the music business. It was a series of slow changes over the course of two decades, all the way back to the CD….Smoking killed far more people than terrorists ever did. It's just not as dramatic" via @davidgurteen
Conversational leadership
David Gurteen tweeted this interesting article (pdf): Conversational Leadership: Thinking together for a change It makes a lot of sense to me pushing for a