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Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Fascinating post at the Intraspec blog, spotted by Dick Richards.

When drivers no longer have the security of kerbs and traffic signals or signage their behavior shifts accordingly; they exercise greater caution and restraint, becoming more observant and psychologically attuned to pedestrains. Less delivers more…

When customer service reps no longer have the security of scripted words and actions (or whatever else they depend upon for security), their behavior shifts accordingly; they exercise greater caution and restraint, becoming more observant and psychologically attuned to customers. Less delivers more…

Here’s the underlying BBC article – can naked roads kill speed?

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