I like the Southwest Airlines blog. Here’s one of their people shedding light on the Southwest Culture.
Cultural problems are almost never “out there;” they are almost always “in here.” If we all focus on the part of the Culture over which we have control – our own behaviors – the rest will tend to take care of itself.
The context in which this remark is made is interesting too. It’s as if we’re being allowed to overhear an internal conversation… a tiny bit of dirty laundry being cleaned in which the cleaning is much more interesting than the dirt. If you follow my drift.
