Whose authenticity?

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Freddie Daniells also writes about Hijacking Authenticity. He worries that the idea of Authenticity is being hijacked to include tree-huggers and exclude others.

Brands such as Hummer Harley Davidson, Viz are unapologetic about who or what they are and have thrived. I may not buy these products but they are as authentic as hell.

It’s a good point.

The thing is, I think it’s the nature of language that individual words are constantly being used by different people to mean different things. I’ve pointed this out about the word “brand” in another post. At the moment, I prefer to go with the flow and acknowledge that the same word does mean different things to different people. And for some, authenticity is synonymous with ideas about sustainability and community. I used to try harder to legislate for what words should mean but lately I’ve decided it’s better to acknowledge ambiguity as a way of admitting more people to the conversation.

Having written a lot about authenticity, I’ve become a bit warier about getting lured into naming what is and isn’t authentic as if I’m an objective observer. I’m not. So – for me – authenticity is more about whether I’m representing myself accurately in how I talk to and about the world.

To the extent I do want to label other people or brands as authentic, on the whole I’d prefer to focus on specific behaviours. So some of what the boss of Ryanair says, which can be very blunt, has a refreshing smack of authenticity. I see lots of problems with budget airlines but I do appreciate that smack of reality they introduced to a business that was utterly mired in complacent fantasies about the luxury of air travel.

One aspect of talk about authenticity that troubles me is when people create impossible ideals, as in some magic list of the ten qualities of an authentic leader, which turn out to be an impossibly virtuous job specification that no flesh-and-blood human being could live up to. In a way, this sets up just the kind of false idealism that makes so much branding boring or somewhat offensive.

Share Post

More Posts

February 2025 update

People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life

No comment

The value of not always saying something helpful

Beyond writing

Writing stuff down can easily remove us from practical reality and suppress our intuition

Inauthentic marketing: case study

An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.

The volatile chemistry of trust

Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!

Authenticity: you can’t fake it

Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to

In praise of um… er….. deeper meaning

Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!

Follies of ranking

John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human

More Updates

Emotional debt

Releasing the hidden costs of pent up frustrations

Aliveness

Finding the aliveness below the surface of stuck

Johnnie Moore

Surfs up

My last post here talked about surfing as a metaphor for faciliation/management. Graham Hill left a comment pointing to this from John Hagel: Innovating on the Edge of Big Waves.

Johnnie Moore

Fun job

I got this information in an email and I thought I’d spread the word… The Fun Fed is recruiting and we’re looking for a GAMES RESEARCHER!! We run fun games

Johnnie Moore

More thoughts on thinking or doing…

John Porcaro blogs about a conversation we and others have been having (eg here at Mutual Marketing) He comments: I’ve found that by settling on a new concept can sometimes

Johnnie Moore

More wisdom of crowds

Another good chapter in The Wisdom of Crowds discusses decision-making in organisations. The only reason to organize thousands of people to work in a company is if together they can