Hugh's been writing about the business model of ad agencies and how it's becoming defunct.
Partly, this is about revenue being based on promotional activity; meaning agencies get rewarded for making noise rather than supporting innovation; for dressing things up rather than seeing the potential of the gaps.
The other part, I think, is that agencies are stuck thinking: we're the smart ones, let us come and put some of our ideas into your business.
I don't think either part will work so well in a conversational economy. There, great ideas will probably evolve from the lively, smart conversations companies have - directly - with their customers.
For me, smart conversations require a certain amount of courage, taking risks to speak uncomfortable truths. That's not a strong suit for many agencies, stuck in the wishful thinking business of dressing mutton as lamb.
I also think smart conversations allow us to explore with others the things we don't know. Stepping into the unknown is not second nature to a business that likes to bluff...

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Comments (5)
Yeah, I can see the point in this.
The question is, how to harness this weak spot, and what kind of business models will show up?
January 10, 2005 16:24 Permalink for comment
most agencies have been geographically friendly to client head office. most agencies have had a list of clients, each filling a category. most creatives - the people who add value by humanizing the dreck - have been forced to work on all sorts of businesses - all of this has been channelled through the essentially standard screen (research and marketing)
So....if all this is to disappear - not convinced it will - I suppose the eye around which all this conversation will take place is in the interest/expertise/passion area.
Tell me not what you've done, but what you love, what you do in your spare time, what you live for...
So...twin people who love what they do/make with people who do more than make/do in business...then you've got a business model. Maybe.
I don't know, though. Middlemen have a talent for surviving and I'm not sure that there are many businesses that aspire to more than shoving commodties at folk and, more, I'm not sure that information necessarily creates smarter markets - it's a flattering proposition, though.
January 10, 2005 19:15 Permalink for comment
Do corporations still need help shaping their public image? Yes.
Do they need help to carry on this new conversation with digitally-empowered consumers? Yes, they need help.
Ad agencies are in no danger of disappearing. They will learn a few new tricks to add to their time-tested routines.
That some of the new "tricks" might be vehicles for authentic (but still branded) conversation is an exciting development.
January 10, 2005 20:24 Permalink for comment
Dunno if it answers your question Bru, but I made an attempt to tackle this issue through the eyes and ears of our odd little hybrid of a shop. (Johnnie, I think you took note of it sometime back.)
Didn't mean to bigfooot your coments Johnnie. I'll go stand in the corner, now.January 10, 2005 21:02 Permalink for comment
Thanks for the comments. I suppose I don't know what's going to happen to agencies, I was just speculating.
David's right, some will evolve and some will carry on regardless and survive.
And I can't help thinking that the rise of the blogosphere is going to encourage more independent thinking and less reverence for the old agency model.
Anyway, whatever the world does, I know what I'd rather be doing with clients, and it ain't mutton-dressing :)
January 11, 2005 09:00 Permalink for comment