Tom Hamilton had me laughing this morning with this comment.
I spent much of yesterday travelling from London to Leeds and back by train, and on the return journey I was handed a market research questionnaire for me to fill in to tell GNER what I thought of various aspects of their service. It included the following question:He also points to Chris Dillow's related post containing this coverage from The Times of another case of the perils of market research:Please tell us how far you agree with the following statements about GNER catering:
1) GO EAT from GNER provides fresh local food.Local food? I'm on an intercity train. I'm travelling hundreds of miles at high speed. I have no idea what it would mean to say that the food I've bought in the buffet car is local (from Yorkshire? from London? from somewhere in between?); I'm inclined to assume that it isn't local, or that even if it was five minutes ago it isn't any more; and I don't care.
Unveiling the final episode of the current run yesterday, Russell T. Davies, the writer, revealed that pre-transmission market research suggested that the BBC was heading for a £10 million disaster. He said: The research found that no one wanted to watch Doctor Who. Kids said it was a programme for their parents. The parents said it was a dead show. I expected it to die a death after one year. The research paper, based on interviews with viewers, is now gathering dust in a BBC marketing executive's drawer. It found that viewers thought Doctor Who was a niche series for science fiction geeks, far from the family audience BBC One was seeking. The flop Thunderbirds feature-film revival was raised as a discouraging comparison. But the series has attracted seven million viewers, obliterating ITV1's Saturday night competition, while remaining a critical success.
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Comments (3)
Market research is so hit and miss you have to wonder what it's any good for. The new Bugs Bunny was the result of market research (more on that rubbish here) and apparently gaming superhit The Sims nearly didn't make it off the ground because of negative market research (probably lacked guns and you know, extreme action and stuff). Would The Simpsons have gotten favourable reviews?
I doubt it. Yet millions are spent on getting a bunch of people to answer questionaires and watch prototypes every year, go figure.
June 20, 2005 12:21 Permalink for comment
It also shows how even a good concept - in this case "local food" - can be hijacked and devalued by marketers. "Local food" will come to mean "local food which isn't really local, but the seller like to call it that, because that's what the consumer told the seller that he wanted."
The average consumer will start to equate "local food" with scam. Then anyone who is selling genuinely local food will have to work that much harder to overcome the perception.
June 20, 2005 14:11 Permalink for comment
I was on GNER last week. Bought some very tasty premium crisps from... Devon.
Sandwich from Leicester.
Irn Bru from Glasgow.
I might be wrong but these are all 'local' foods - just not anywhere near GNER's route of the East Coast Main line (railway geek mode).
(of course I wasn't in first class enjoying the restaurant :) )
June 21, 2005 09:50 Permalink for comment