Katherine Stone has a great post about the response of Six Apart, the folks behind the TypePad blogging package, to some problems in the last few weeks. They ask their users to choose for themselves (from several options) how much compensation they think is appropriate. Brilliant.
PS Sue Pelletier has a nice riff on this: "Wouldnt it be an interesting experiment to offer a conference, and people paid afterward for the amount it was worth to them?"
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