Letting rip

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

A great story is highlighted in Worthwhile, a magazine that really lives up to its name.

The tragic cocktail of abusive management, anesthetizing drudgery and a noxious office trashcan has driven you to the proverbial edge o’reason. Vent you must, but committing your feelings to e-mail and sending them to an open forum would be unwise. Or would it?

The full story in mediabistro is a good read. A disgruntled editorial assistant lets rip on her bosses anonymously… two years later, she is the Managing Editor of Playgirl. Her conclusion:

Do I regret that column? For the hurt and embarrassment I caused a few special people, yes. For the person it has made me today

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February 2025 update

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An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.

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Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!

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Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to

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Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!

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John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human

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Thanks to Andrew for sharing these little bits of inspiration from his recent trip to see the kiwis. “Neurosis is the inability to tolerate ambiguity” Drive to the conditions –

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Customer service update

I’ve blogged about a couple of recent customer service experiences. Here’s an update. Internetters/Iomart have not replied to my letter of complaint from 20 July and two reminders from me

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The anti-gladwell?

Guy Kawasaki’s picks up on Duncan Watts’ very provocative research on network effects: Forget the A-list after all. (I wrote about Watts’ stuff here and here last year.) Watts is

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Keeping it real

Kathy Sierra has some great things to say in Subvert from Within: a user-focused employee guide. She’s talking about how to get really effective engagement with the users of your