Seth’s hit form again with his recent post, Blended. Here are some snippets:
All the cues we use to figure out who
February 2025 update
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
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The value of not always saying something helpful
Beyond writing
Writing stuff down can easily remove us from practical reality and suppress our intuition
Inauthentic marketing: case study
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
Customer-centricity: is it the answer?
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Authenticity: you can’t fake it
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
In praise of um… er….. deeper meaning
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
Follies of ranking
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
Values – ideal or real
I am blogging from my friend Thomas’s office in Essex. All around are those inspirational posters… eg “PERSISTENCE Now that we’ve exhausted all possibilities… let’s
The volatile chemistry of trust
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
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Good service
I feel heartened by this post from Annette Clancy: Thank you Iarnród Éireann
15 December 2006
links for 2011-03-21
Where’s My Flying Car? « Innovation Leadership Network Tim argues that inventing the future may not be about coming up with new things. "We can actually invent the future by
21 March 2011
Next stop: Melbourne
So tomorrow (Thursday) I’m flying from Nelson to Melbourne for the weekend. I’m going to hook up with Tony Goodson. I’m sure we’ll put the world to rights. Last time
17 November 2004
Unhurried, now in Santa Cruz
I’ve been hosting Unhurried Conversations in Cambridge and London for a year or two now. And Viv has been experimenting with the format in Australia. And now the idea is
13 August 2015
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