Seth’s hit form again with his recent post, Blended. Here are some snippets:
All the cues we use to figure out who
February 2025 update
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
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The value of not always saying something helpful
Beyond writing
Writing stuff down can easily remove us from practical reality and suppress our intuition
Inauthentic marketing: case study
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
The volatile chemistry of trust
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
The individual transcends the bland…
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Customer-centricity: is it the answer?
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Authenticity: you can’t fake it
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
In praise of um… er….. deeper meaning
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
Follies of ranking
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
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HR speak
My friend Julian Burton tweeted a link to this animation which appears to be an unintentionally ironic commentary on the cliches of human resources.
14 January 2010
A bit of Block wisdom
Philip Bonser picked up on my recent post about dealing with complex issues. I liked this quote he found from Peter Block ..we have a deeply held belief that the
20 October 2009
Flying Wellington-Melbourne
So a nice flight on Air New Zealand. Wellington airport made me laugh. They have a giant Gollum statue crawling over the international terminal to greet visitors. (Pic here) Mad
18 November 2004
Engage the resistance
That’s often the best way to deal with bloggers who criticise you. Talk to them. I just commented to Hugh sometimes rudeness is just an angry person’s way of saying
18 January 2005