Johnnie Moore

The tyranny of the ideal

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Dave Snowden‘s on good form here:

…autocratic managers and the dark side of management consultancy have discovered how to keep their penny and still eat the bun.

The way it works is this. You spend a lot of money putting in control systems based on idealised process flows and ways of working. This applies in customer relationship management and health & safety alike along with many other fields. It looks really good on the flow charts. However the day to day reality of dealing with customers or doing the job (say on an oil rig) means that people have to break the rules. Your business depends on their doing so and as long as it has a good outcome you ignore it. However if something goes wrong, you bring out that rule book and the idealised model and now you have someone to blame: the poor smuck who has been making your business work for you.

Share Post

More Posts

More Updates

Emotional debt

Releasing the hidden costs of pent up frustrations


Finding the aliveness below the surface of stuck

Johnnie Moore

Emerging from complexity

I was indulging myself in reading some old posts here and found a couple relating to muddle and emergence. I reread my review of Patricia Shaw’s Changing Conversations in Organisations.*

Johnnie Moore

Vacuum or hot air ?

Katherine Stone spots this statement by vacuum cleaner brand Bissell: “The bikes used by cycling teams during their racing season are the most technologically advanced cycles in the world. From

Johnnie Moore

Safety and rank

Nancy Dixon writes about the conditions that favour good quality conversations in organisations. She uses the term psychological safety to describe the conditions that allow people to take risks in

Johnnie Moore

Beginnings and endings

On Facebook Patti Digh offers some fabulous advice:To my friends with kids moving to college next week, I have but three pieces of advice: 1) Handcart. Trust me. You’ll make