..is the theme of Rob Paterson’s post Indulgences – The Reformation – Our Time. Serious thought provocation.
February 2025 update
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
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The value of not always saying something helpful
Beyond writing
Writing stuff down can easily remove us from practical reality and suppress our intuition
Inauthentic marketing: case study
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
The volatile chemistry of trust
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
The individual transcends the bland…
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Customer-centricity: is it the answer?
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Authenticity: you can’t fake it
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
In praise of um… er….. deeper meaning
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
Follies of ranking
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
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Good service
I feel heartened by this post from Annette Clancy: Thank you Iarnród Éireann
15 December 2006
The brain
Also from Chris Corrigan quoting a friend quoting Emo Phillips: I used to think the brain was the most wonderful organ in the body. Then I realized who was telling
30 August 2005
links for 2006-02-02
PSFK: Smash Hits Closes PSFK spots the demise of teen magazine Smash Hits… cos its readers now get what they want faster and deeper online… (tags: marketing new+media connected+media) —–
2 February 2006
links for 2010-03-12
Logorama: The Oscar Winning Animated Short Now Online | Open Culture Facilitation – Evaluation – Beyond the Edge – Viv McWaters "I think it’s time we recognised speeches key note
12 March 2010