..is the theme of Rob Paterson’s post Indulgences – The Reformation – Our Time. Serious thought provocation.
February 2025 update
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
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The value of not always saying something helpful
Beyond writing
Writing stuff down can easily remove us from practical reality and suppress our intuition
Inauthentic marketing: case study
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
In praise of um… er….. deeper meaning
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
Follies of ranking
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
Values – ideal or real
I am blogging from my friend Thomas’s office in Essex. All around are those inspirational posters… eg “PERSISTENCE Now that we’ve exhausted all possibilities… let’s
The volatile chemistry of trust
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
The individual transcends the bland…
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Customer-centricity: is it the answer?
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
More Updates
Finding aliveness
Often it’s in so called negative emotions that we can find the real life in our meetings
10 July 2023
Commitment ceremonies
When facilitating I’m keen to avoid what I call commitment ceremonies. There’s often pressure as workshops/awaydays near a close for some process that gets people to agree on what actions
30 March 2009
links for 2010-11-10
Startup Ottawa » Why I’m not a pirate and you shouldn’t be either! Nice pushback against some of the less useful attributes that go with being a pirate. Via @jevon
10 November 2010
Action?
I liked this Clint Eastwood anecdote from Shawn Callahan. As an actor Clint found a director’s call to ‘Action’ off putting. He was immediately reminded that he was an actor,
17 February 2010
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