- David Weinberger reviews GetHuman… publishing the simple shortcuts to bypass automated phone systems and talk direct to a human being. Just the sort of market disruption I love.
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David Gurteen tweeted this interesting article (pdf): Conversational Leadership: Thinking together for a change It makes a lot of sense to me pushing for a
This post really interests me: Innovation for Development: Scaling Up or Evolving? As they complete some pilot experiments in development work the authors recognise that
Tomas Chamorro-Premuzic suggests why we end up with incompetent leaders making a point about a bias towards men in the process: In my view, the main
From the newsletter of envisional comes word of this CNET article Deep in the tense Jenin refugee camp in the Palestinian West Bank a new
I’ve just given a presentation on Beyond Branding in Jersey. It was fun to take ideas that have been percolating for months and give them
Great article in today’s Independent. The government decided to take action to stop the spread of TB among cattle. They found that badgers were to
Jennifer Rice continues our rolling dialogue about what marketing’s job is. I appreciate Jen for keeping a good thoughtful exploration going. David Foster at PhotonCourier
Eloquent polemic from Chris Lydon: After New Hampshire. Here’s what I’m learning: For those of us who like the sound of “Internet democracy ” who
I’ll be taking part in the Chautauqua online discussion of Beyond Branding, from 15th to 29th February. Fellow authors Denzil Meyers, Chris Macrae, Julie Anixter
Found via Richard Gayle is Strike that Out Sam. This is a cheeky exploitation of the fact that Microsoft Word documents retain the fingerprints of

Here’s a good example of a small intervention with a surprisingly big effect, spotted by Jon Strande. Kevin told me that he’s had a problem with flamers, who come to

Thanks to Tim Kitchin for emailing me to say that Zopa‘s website is up and running. Tim says in his mail: I am proud to be peripherally connected to this

More Space – Nine Antidotes to Complacency in Business is being published on 25 October. I’m one of nine bloggers who’ve written chapters for this new book, which (as you

Apologies for the travelogue for those looking for meatier posts… yesterday’s stop on the tour of NZ found me boating on the Marlborough Sound on the north east end of