And on the subject of love… if you can spare five minutes go read Jeff Risley’s post I can only imagine. In fact, go read it even if you can’t spare five minutes.
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
The value of not always saying something helpful
Writing stuff down can easily remove us from practical reality and suppress our intuition
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks (again) to John Porcaro for linking me to the Customer Evangelists’ blog where I found this: OLD SCHOOL: Ad agency pays teen bloggers to
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
I enjoyed this from Clay Shirky: Process is an embedded reaction to prior stupidity. Clay’s not saying we shouldn’t have processes but he’s a minimalist, as am I. Regret is
Stowe Boyd reflects on swift trust a way that groups of freelances can work together bypassing the more elaborate bonding processes often invented by organisations. Here’s how he defines it:
I got home this afternoon to find a little envelope. It looked like a greeting card from someone but closer examination revealed the address was printed – although it was
Jackie Huba explains how someone has created a comments site for a blogger (Jason Kottke) who doesn’t allow comments. Fascinating – another straw in the wind suggesting the conversation will
