Johnnie Moore

A great haircut

Johnnie Moore

Johnnie Moore

I’m Johnnie Moore, and I help people work better together

Shannon Cooper posts about great customer service from his hairdresser. It’s a classic tale of a small retailer who really gets how to differentiate by getting the human factor right. For me the most telling section is this:

In addition to being pretty handy with the scissors Paul is obviously an excellent leader who believes that workers who are happy are workers who take good care of customers. His hairdressers are always happy, alwailerays smiling and promote a special family feeling. They have some very rare qualities; they have great skills, coupled with commitment, job satisfaction, adaptability and motivation. And that is a potent mix that all organisations should strive for.

Look after the workers and they will look after the customers. Funnily enough, I was browsing Bill Marriott’s book (The Marriott Way) which espouses the same view. (It was next to the Bible in my Marriott hotel room).

Share Post

More Posts

Waterfalls and chaos

I linked to this paper on wicked problems the other day and Chris Corrigan commented “there’s a lot in that paper eh?”. Which is true.

Passion branding

Passion brands bring people together based on common interests and excitements. I’m particularly interested in ones created from the bottom up, as opposed to driven by producers concerned mainly with profit.

Medinge Moments

Just back from another extraordinary gathering at Medinge where the community that has produced Beyond Branding meets each summer. I was planning to keep this

The volatile chemistry of trust

Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!

What brand are you?

Thanks to Matt Tucker at Smith Associates for telling me about What Brand Are You. It strikes me that lots of companies waste money on

Just Undo It?

The AntiBrand: blackSpot sneakers, a project by Adbusters attacks Nike directly. In doing so they take on what has become one of the great icons

Putting humanity into branding

We live in a world of too much marketing and too much branding. People’s faith in advertising has fallen to new lows as we simply

New Abbey

So the Abbey National is rebranding itself this morning. As I write this entry, they are revealing their new look, their shortened name (just “Abbey”)

More Updates

Emotional debt

Releasing the hidden costs of pent up frustrations

Aliveness

Finding the aliveness below the surface of stuck

Johnnie Moore

Cream crackered

I’m cream crackered (Baffled Americans see this explanation) It’s been a good week and I’ve been “on-stage” for more of it that I’m used to. Quite a lot of facilitiation

Johnnie Moore

Language, language…

Rohan Gunatillake has a good post challening the label of “retreat” to describe what people do when they form communities for silent reflection. As anyone who has gone to sit

Johnnie Moore

Facilation as dressage?

I was having a chat about faciliation with Rob Paterson on Skype and he came up with the analogy of dressage. If you watch this (amazing) Youtube of a horse

Johnnie Moore

Innovation without IP

Tim Kastelle has a great post on Innovation without Intellectual Property Protection prompted by this TED talk by Johanna Blakely. It turns out there are lots of huge industries that