- David Weinberger reviews GetHuman… publishing the simple shortcuts to bypass automated phone systems and talk direct to a human being. Just the sort of market disruption I love.
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David Gurteen tweeted this interesting article (pdf): Conversational Leadership: Thinking together for a change It makes a lot of sense to me pushing for a
This post really interests me: Innovation for Development: Scaling Up or Evolving? As they complete some pilot experiments in development work the authors recognise that
Tomas Chamorro-Premuzic suggests why we end up with incompetent leaders making a point about a bias towards men in the process: In my view, the main
From the newsletter of envisional comes word of this CNET article Deep in the tense Jenin refugee camp in the Palestinian West Bank a new
I’ve just given a presentation on Beyond Branding in Jersey. It was fun to take ideas that have been percolating for months and give them
Great article in today’s Independent. The government decided to take action to stop the spread of TB among cattle. They found that badgers were to
Jennifer Rice continues our rolling dialogue about what marketing’s job is. I appreciate Jen for keeping a good thoughtful exploration going. David Foster at PhotonCourier
Eloquent polemic from Chris Lydon: After New Hampshire. Here’s what I’m learning: For those of us who like the sound of “Internet democracy ” who
I’ll be taking part in the Chautauqua online discussion of Beyond Branding, from 15th to 29th February. Fellow authors Denzil Meyers, Chris Macrae, Julie Anixter
Found via Richard Gayle is Strike that Out Sam. This is a cheeky exploitation of the fact that Microsoft Word documents retain the fingerprints of

Evelyn Rodriguez writes about the role of dissent in promoting creativity referencing this article by Charlan Nemeth: Rogues and Heroes: Finding Value in Dissent (pdf). It turns out that dissenting

James Cherkoff points to an interesting article by Bob Garfield in Ad Age (registration required): Inside the New World of Listenomics. It’s about how marketing is going Open Source. My

After my previous posts on BzzAgents I was interested to see more evidence of efforts to create word-of-mouth marketing in posts from Neil Turner and Dan Gilmour. They’re both a

Euan Semple‘s talking about how he developed social software at the BBC. It’s nicely put. And I think the metaphor carries way beyond software. When we started building this stuff