Nice observation by Nick Wreden:
H Gordon Selfridge the founder of Selfridges one of the best-known department stores in UK, first penned the well-known slogan, “the customer is always right.”
However, Selfridge died both insane and penniless.
I linked to this paper on wicked problems the other day and Chris Corrigan commented “there’s a lot in that paper eh?”. Which is true.
I’m experimenting with marketing less and listening more
Just back from another extraordinary gathering at Medinge where the community that has produced Beyond Branding meets each summer. I was planning to keep this
Passion brands bring people together based on common interests and excitements. I’m particularly interested in ones created from the bottom up, as opposed to driven by producers concerned mainly with profit.
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
Thanks to Matt Tucker at Smith Associates for telling me about What Brand Are You. It strikes me that lots of companies waste money on
The AntiBrand: blackSpot sneakers, a project by Adbusters attacks Nike directly. In doing so they take on what has become one of the great icons
We live in a world of too much marketing and too much branding. People’s faith in advertising has fallen to new lows as we simply
So the Abbey National is rebranding itself this morning. As I write this entry, they are revealing their new look, their shortened name (just “Abbey”)
Oli Barrett talks about an entrepreneurs forum with a simple ground rule: speak only from experience. Entrepreneurs love to give advice and all too often, they quite literally don’t know
Ypulse: What Teens Want Spotted by Declan Elliott (tags: marketing technology co-creation teens culture ypulse) YouTube – BakuTen – house of dominos As Euan says stunning and bonkers. (tags: funny
I’ve been enjoying Jon Strande’s Storyblog and finally got round to sending him a story I liked (The Rabbi’s Gift). There are a few different versions online but I decided
My next reflections video is about the difference between Big M Meetings and little m meetings. I hope you enjoy it.
