Andrew Sullivan spotted this extraordinary video on YouTube: In my language.
In it an autistic woman lets us into her world. In the first half we see her engaging with life in a way, I would say in a language, of her own. This footage will probably trigger a variety of reactions in you – it did in me. In the second half, she chooses to communicate with us in what we might think of us our normal language. I found it astonishing, humbling and deeply provocative.
People have been facilitated before: boredom, stillness, recovering attention and the undercurrents of life
The value of not always saying something helpful
Writing stuff down can easily remove us from practical reality and suppress our intuition
An example of inauthentic direct mail, from Lincoln Financial Group. The elements that eat away at the credibility of the sender and the effect on this reader.
Once again, it turns out that what we do naturally has more value than we realise; whereas clever contrivances intended to “improve” our effectiveness often just destroy significance… and make us less well understood! A good lesson for all those presentation trainers and “image consultants” out there!
John Porcaro blogsmore evidence of the dangers of running businesses by crude interpretations of numbers… how superficial metrics can cover a rich tapestry of human
I am blogging from my friend Thomas’s office in Essex. All around are those inspirational posters… eg “PERSISTENCE Now that we’ve exhausted all possibilities… let’s
Interesting research from Stanford suggests that exciting brands get more trusted after making mistakes and putting them right whilst more “sincere” brands start with more trust but lose it more easily. Perhaps the sensible interpretation is that second-guessing customers can be a waste of time!
BA stewardess Claire breaks the corporate ice and creates real engagment. Hats off to BA is their culture supports this sort of thing.
Michael Hammer’s new book, The Agenda, is about the rise of customer power. But is customer-centricity really such a good model for business and society?
In preparation for a visit by Tim Berners-Lee, the folks at NESTA asked people via twitter to send in short statements of their best hopes and worst fears for the
Oh dear. Since last October I have managed to avoid posting in my Dr Rant category but today I am unwilling to hold back. According to the Daily Mirror, Barclays
Tim Kastelle’s tweet pointed me to Ben Casnocha’s post about “shitty first drafts”. I thought the comment by Andy McKenzie extended the point quite elegantly: This is a classic long-run
